A hotel in Russia faced two major challenges: a labor shortage and the conflict between service efficiency and costs. Following market research, the hotel purchased three of our room service robots. These robots are now in operation, handling tasks such as delivering items to guest rooms and guiding guests from the front desk. Welcome to consult! WhatsApp/Phone: +86 13838385752.
After 6 months of operations, Hotel Manager Ivan Petrov stated: “Introducing hotel robots has been our most successful operational decision. Currently, 3 robots handle in-room delivery requests daily; this has not only shortened response times but also reduced customer service complaints. More importantly, it has saved on monthly labor costs. Additionally, these robots can speak Russian, and many guests enjoy interacting with them—even sharing their experiences on social media.”
Parameters of Room Service Robot
Model
FL-PS01
Recommended Operating Temperature
0~40°C
Storage Temperature Range
-25~65°C
Product Dimensions
52cm(L)51cm(W)93cm(H)
Minimum Passage Width
65cm
Weight
55kg
Maximum Load Capacity
50kg
Inner Compartment Volume
40L
Door Size
24cm*27cm (diagonally max 30.5cm)
Factory Prices!WhatsApp/Phone: +86 13838385752.
service robot hotel
robot service in hotel
How the Smart Hotel Service Robot Works
Hardware Architecture: Positioning and navigation hardware equipped with LiDAR scans the hotel environment in real time and builds a map. It also enables precise obstacle avoidance. Battery operation is suitable for temperatures between 0 and 40 degrees Celsius.
Software System: Navigation algorithms autonomously learn the hotel’s layout and optimize route planning, such as avoiding elevator entrances and restaurant entrances during peak hours. The management backend system provides real-time visibility into the robot’s location, operating status, and order data, generating operational reports to help hotels optimize service processes.
Features of Hotel Service Robot
Room Delivery: This feature supports room number location and can deliver items such as mineral water, towels, and takeout. Upon arrival, the system automatically calls the guest’s phone to notify them, allowing them to unpack and retrieve their items.
Front Desk Guidance: This module uses visual recognition and voice interaction to guide guests to areas such as the front desk, restaurant, elevator, and meeting rooms.
Autonomous Navigation: The robot operates without human intervention. It can autonomously receive tasks, plan routes, ride elevators, avoid obstacles, and automatically recharge upon mission completion. Short missions automatically recharge, while longer missions prioritize charging to ensure stable operation.
Safety: The machine has rounded corners to prevent guests from getting hurt. Guest interaction data is encrypted and stored, accessible only to hotel administrators.
Cost: Labor costs are reduced. Efficiency is improved, significantly shortening guest wait times.
Service Stability: Hotel service robots provide reliable service 24/7.
Customer Experience: Guests actively engage with the robots, even recording videos and sharing them on social media, generating free publicity for the hotel.
Privacy: Guests receive takeout and daily necessities through the robots, avoiding direct contact with staff and satisfying the privacy needs of some guests.
Why Choose Foodline Machinery
Professional Experience: We are a large machinery company with 20 years of experience.
Export Experience: We serve customers in numerous countries and regions around the globe.
After-Sales Service: 24-hour response service.
Welcome to contact us for more information and quotes! WhatsApp/Phone: +86 13838385752.
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