A hotel in the heart of Russia faced two major challenges: a severe labor shortage and a conflict between service efficiency and cost. After market research, the hotel purchased three of our hotel service robots. These robots are now operational, covering two key scenarios: room delivery and front desk guidance.
After six months of operation, hotel manager Ivan Petrov stated, “Introducing the hotel robots has been our most successful operational decision. Currently, three robots handle room delivery orders daily, shortening response times and reducing customer service complaints. More importantly, we’ve eliminated three temporary housekeeping staff, saving significant monthly labor costs. Furthermore, the robots speak fluent Russian, and many guests actively interact with them and even share their experiences on social media.”
Room Delivery: This feature supports room number location and can deliver items such as mineral water, towels, and takeout. Upon arrival, the system automatically calls the guest’s phone to notify them, allowing them to unpack and retrieve their items.
Front Desk Guidance: This module uses visual recognition and voice interaction to guide guests to areas such as the front desk, restaurant, elevator, and meeting rooms.
Autonomous Navigation: The robot operates without human intervention. It can autonomously receive tasks, plan routes, ride elevators, avoid obstacles, and automatically recharge upon mission completion. Short missions automatically recharge, while longer missions prioritize charging to ensure stable operation.
Safety: The machine has rounded corners to prevent guests from getting hurt. Guest interaction data is encrypted and stored, accessible only to hotel administrators.
Cost Reduction and Efficiency Improvement: Labor costs are reduced. Efficiency is improved, significantly shortening guest wait times.
Service Stability: Hotel service robots provide reliable service 24/7.
Customer Experience: Guests actively engage with the robots, even recording videos and sharing them on social media, generating free publicity for the hotel.
Privacy: Guests receive takeout and daily necessities through the robots, avoiding direct contact with staff and satisfying the privacy needs of some guests.
Free Quote! WhatsApp/Tel: +86 13838385752.
service robots in hotels
How the Smart Hotel Service Robot Works
Hardware Architecture: Positioning and navigation hardware equipped with LiDAR scans the hotel environment in real time and builds a map. It also enables precise obstacle avoidance. Battery operation is suitable for temperatures between 0 and 40 degrees Celsius.
Software System: Navigation algorithms autonomously learn the hotel’s layout and optimize route planning, such as avoiding elevator entrances and restaurant entrances during peak hours. The management backend system provides real-time visibility into the robot’s location, operating status, and order data, generating operational reports to help hotels optimize service processes.
Why Choose Foodline Machinery
Professional Experience: We are a large machinery company with 20 years of experience.
Export Experience: We serve customers in numerous countries and regions around the globe.
After-Sales Service: 24-hour response service.
Welcome to contact us for more information and quotes! WhatsApp/Phone: +86 13838385752.
